FAQ

The most frequently asked questions by our community.

FAQ

You have a question about our products ? Check out the most frequently asked questions to the customer service by our community to solve out the issue. If you don't, feel free to contact us.

Here are the steps to connect your Steering Wheel to a PS4 console :

1) Leave your system off and connect your steering wheel to the usb port on the console and the usb microphone port on your controller.

2) Turn on your system from the power button (controller off).

3) Once the system is on, press the "Home" button on your whee

Click here to download the connectionprocedure.

 

Here are the steps to connect your Steering Wheel to a Xbox Serie X/S, Xbox One console :

1) Leave your system off and connect your steering wheel to the usb port on the console and the usb microphone port on your controller.

2) Turn on your system from the power button (controller off).

3) Once the system is on, press the "Home" button on your whee

Click here to download the connectionprocedure.

You can connect your SV200, SV450 or SV750 steering wheel to a Nintendo Switch by following the procedure below:

1) Before connecting your steering wheel, turn on the console and go to console settings / Controllers & sensors / Pro Controller cable connection. Press "Yes".

2) Turn off your console.

3) Plug the cable into the usb port on the console dock.
4) Turn on the console.
5) Press the 'Home' button on the steering wheel.

Click here to download the connection procedure.

Here are the steps to connect your Steering Wheel to your PC :

1) Switch on your PC

2) Plug the pedal crankset cable into the steering wheel port.

3) Connect the USB cable from the steering wheel to one of the USB ports on the PC. A Windows utility will automatically launch to install the device.

4) At the end of this operation, the LED n°1 remains lit.

5) The steering wheel is ready for use.

Caution: The GS850-x steering wheel is not PC compatible

1) IMPORTANT: The steering wheel uses the X-Input protocol by default and is therefore compatible with the latest games. Some older games use the Direct Input protocol. To switch to Direct Input mode, press and hold the Home/Mode button for 3 seconds, the status LED flashes to indicate the change. This mode will then be used by default,

2) You can switch from one mode to another at any time by holding down the Home/Mode button for 3 seconds.

Some games use different key combinations than those assigned by default on the steering wheel.

In this case, you will need to re-configure the keys on your steering wheel.

Click here to download the programming procedure.

You can adjust the sensitivity of your steering wheel and calibrate it by following the attached procedures:

Click here the sensitivity adjustment procedure for the SV650, SV710, SV750, SV950 and GS850-X steering wheels.

Click herei the sensitivity adjustment procedure for the SV200, SV450 and GS550 steering wheels.

Click here to download the sensitivity adjustment procedure for the GS750 steering wheel.

To take advantage of the steering wheel in Gran Turismo, you need to go to the game's control options and disable the 'steering wheel control' option and enable the 'joystick control' option.

Select "Options" or "My Menu" -> "Options" from the GT menu to open the Options menu.

Click here to download the procedure.

Only our SV650, SV710, SV750, SV950 steering wheels are compatible with gaming headsets with a 3.5 jack connection. (The GS850-X steering wheel is also compatible with headsets, only on PS4).

In this case you need to connect the headset to the 3.5 jack on the back of the wheel.

Other steering wheels are not compatible with gaming headsets with a 3.5 jack. However, you can use a headset with a USB connection.

In order to create a streaming video, you need to use streaming software. 

Many software for Microsoft Windows, Mac OS and Linux (free or paying) are available on the internet: Streamlabs OBS, OBS Studio, X-Split, GameShow, vMix, Telestream Wirecast,...

  • Download and install the software of your choice on your computer.
  • We recommend using the open-source software Streamlabs OBS because it is free, intuitive and very easy for beginners to use.

STREAM CAM 1080p :

  1. Connect the camera to one of the USB ports of your computer. 
  2. An installation utility will then launch automatically. After a few moments, the camera will be recognised by the computer.
  3. In the software, go to the "Video capture device" section and select RAIDEN Stream Cam 1080p from the list of available devices. 

The camera can be placed on a screen or table with its 2-position bracket.

STREAM MIC USB :

  1. Connect the microphone to one of the USB ports on your computer using the supplied USB cable. The microphone LED lights up.
  2. An installation utility will then launch automatically. After a few moments, the microphone will be recognized by the computer.
  3. In the software, go to the "audio input capture device" section and select RAIDEN Stream Mic USB from the list of available devices.

STREAM BOX FULL HD :

  1. Plug the console you are going to play on into the HDMI IN port (3) using an HDMI cable (not included).
  2. Connect the box to your computer using the supplied USB 3.0 cable (1). The green LED on the box (2) will light up. We advise you to use a USB 3.0 port on your computer in order to avoid latency. However, you can use a conventional USB port.
  3.  An installation utility will then launch automatically. After a few moments, the box is recognised by the computer. The green LED on the box (2) remains lit.
  4. In the software, go to the "video capture device" section and select RAIDEN Stream Box Full HD from the list of available devices to obtain the video of the game. 
  5. To also have the game sound, go to the "audio input capture device" section and select RAIDEN Stream Box Full HD from the list of available devices.

If you have a second display, you can connect it to the box in the HDMI OUT (4) to have a dual display. The dual display allows you to play the game on a separate screen and enjoy a "full screen" display for the game without being disturbed by the on-screen indications of the streaming software.

When all 3 devices are connected and assigned to the different sources in the software, you can make various adjustments:

  • Choose a display theme proposed by the streaming software
  • Mix the sound of the different tracks (microphone, game sound...)
  • Adjusting the video overlay display of the camera
  • Adjust the video resolution (up to 1080p 60fps) in the settings
  • And of course, recording or broadcasting live videos

To help you use the STREAM PACK PRO, you can watch an explanatory video :

If you have a problem using the streaming software, we invite you to go to the Help section of the website specific to the software. There you will usually find FAQs, tutorials and user forums.